Frankly, my dealings with the government, on average, are better than most of my dealings with corporations. The government might sometimes provide poor customer service just because they lack the motivation to do better, but corporate America routinely provides crappy customer service as part of a deliberate and minutely planned strategy. I'll take my chances with the feds.
Yes, yes. I know. "DMV." "Lazy gummint workers." "Cell service is an exception." As is credit card service. And cable TV. And high speed broadband service (where it differs from CATV that is). As is petroleum. As is financial services. As are cars.
You know what? When there's that many exceptions to the, "Free markets are best for customers," rule then the rule is just WRONG. Get over yourself, business guys. You don't work that fucking hard to provide superior service. You work that fucking hard for an in-ground pool and vacations in Costa Rica. If you need to screw your customers to get the pool and the jungle tour, you just try to keep the mark on the gaff as long as possible.